Effective date: 03/13/2025

Except for Excluded Products* (defined below), Sherwin-Williams will accept a return of products for a refund of the purchase price, provided any such return is made within thirty (30) days of the date of sale as reflected on your receipt and provided such products are returned in their original, unopened condition together with proof of purchase. Bundled items need to be returned with all the components. It is your responsibility to make arrangements for the return of products, and you acknowledge and agree that Sherwin-Williams will not reimburse you for any expenses associated with the return of a delivery order.

Refunds are ordinarily processed by Sherwin-Williams within four (4) business days of acceptance of the returned products at a Sherwin-Williams location. However, it may take longer for the refund to be processed by your bank, credit card company, or other financial institution. Sherwin-Williams shall not be liable for any costs or other liabilities associated with any delay by your bank, credit card company, or other financial institution in processing your refund. Refunds will typically be issued to/in the original form of payment. See https://www.sherwin-williams.com/terms-and-conditions for more details.

Notwithstanding the foregoing, Sherwin-Williams reserves the right to close a customer’s account or to cancel or refuse orders, returns, or refunds for violations or abuse of this return policy or any suspected fraudulent activities relating to returns.

*Excluded Products include but are not limited to the following: tinted products, custom order products, special orders, and products manufactured or mixed to customer specifications using Sherwin-Williams online tools