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Customer satisfaction is a priority at Sherwin-Williams. We go the extra mile offering expert advice, exceptional products and colors to help ensure your project is a success.

Thanks to you, our customers, J.D. Power has ranked Sherwin-Williams “Highest in Customer Satisfaction with Paint Retailers, Two Years in a Row”* and “Highest in Customer Satisfaction among Exterior Paints,”** for 2014. We can’t thank you enough for helping us achieve this honor.

Your neighborhood Sherwin-Williams paint store is ready to help with all your painting needs. With over 3,900 stores and 2,300 knowledgeable sales representatives, there is a store near you. When you want to make the make the most of your color with the very best paint…Ask Sherwin-Williams.

Paint Retailer Satisfaction Rankings
Sherwin-Williams ranks highest among paint retailers for customer satisfaction with a score of 848. Satisfaction with paint retailers is based on evaluations from customers who purchased paint during the past year and is measured in five key factors of the painting experience (in alphabetical order): merchandise; sales and promotions; staff; store facility; and store services.

The 2014 Paint Satisfaction Study—Retailer Segment is based on responses from more than 6,765 customers who purchased paint within the previous 12 months. The study was fielded in January through March 2014.

Exterior Paint Brand Satisfaction Rankings
Sherwin-Williams ranks highest among exterior paint brands, with a score of 819. Satisfaction with paint brands is based on evaluations from customers who purchased and applied exterior paint during the past year, and is measured in six key factors of the painting experience (in alphabetical order): application, design guides, durability, price, product offerings, and warranty/guarantee. The average score for overall customer satisfaction with exterior paint brands is 803.

The 2014 Paint Satisfaction Study is based on responses from more than 9,578 customers who purchased and applied interior and/or exterior paint within the previous 12 months. The study was fielded in January through March 2014.
Disclaimer
* Sherwin-Williams received the highest numerical scores among paint retailers in the proprietary J.D. Power 2013-2014 Paint Satisfaction StudiesSM. 2014 study based on responses from 6,765 consumers measuring 6 brands and opinions of consumers who purchased paint within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-March 2014. Your experiences may vary. Visit jdpower.com.

** Sherwin-Williams received the highest numerical scores among exterior paints in the proprietary J.D. Power and Associates 2014 Paint Satisfaction StudySM. Study based on responses from 9,578 consumers measuring 5 brands and opinions of consumers who purchased and applied exterior paint within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-March 2014. Your experiences may vary. Visit jdpower.com.